Insurance Policy Claim Instructions

🛡️ During the Riga Hockey Cup, participant safety remains a top priority. To support this, Balcia Insurance is providing Junior Accident Insurance, which ensures coverage for all players throughout the tournament.

🏥 The insurance covers compensation for trauma and medical expenses on all game days, offering financial support and protection. The insurance is automatic for all players, starting on day one till the last game of their game schedule. 

⚠️ What to Do in Case of an Accident
If an incident occurs during the tournament, participants must follow these steps to ensure a successful insurance claim:

1. Confirm the injury with the Riga Hockey Cup (RHC) doctor and obtain an injury case number.
2. Receive a medical diagnosis/transcription from the medical institution.
3. Collect all necessary documents, including receipts for any expenses.
4. Apply for an insurance claim by contacting Balcia as soon as possible (recomendation - 30 days). Additional claims for medical and rehabilitation expenses (within 1 year after trauma) must be submitted within 30 months from the date of the accident, making sure that these are relevant medical expenses regarding the registered trauma during the tournament.

📧 How to Apply

• Citizens can apply via the Balcia app (App Store / Google Play) or Balcia website, or by emailing: atlidzibas@balcia.lv
• Non-citizens (others) should apply via email: atlidzibas@balcia.lv

📋 Required Information for Claims
When applying for an insurance claim, the following information must be included:

1. Parent’s name and Personal Identification Number (SSN)
2. Injured person’s name and Personal Identification Number (SSN)
3. Details of when and where the incident occurred
4. Policy information provided by Riga Hockey Cup
5. All medical documents and expense receipts
6. Bank account number for compensation

⏱️ Balcia ensures a personal response within 24–48 hours after receiving the claim.